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Note that deleting a user permanently deletes all data associated with that user and cannot be undone. Please read the Notes & Warnings below, as well as the "Other Suggestions" section below before attempting to delete a user. |
Data from deleted users is not available in any exports or reports. If you created test users and want to delete them and all data they ever submitted, this may be the easiest approach.
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- Forms: All forms that were submitted by that user are marked as deleted. If there are cases that are not deleted that reference a deleted form, there will be problems in that case's Case Detail view on HQ. You will still see a reference to deleted forms in the Case History, but you will not be able to view them.
- Cases: All cases that are assigned to that user are marked as deleted. If that case was modified by forms that are not deleted, you will not be able to click through to the Case from the "Case Changes" tab. Note that cases will still appear in the Message Log when deleting users, but now with a numerical username.
Note: If a case is reassigned to a user that is later deleted, forms submitted against that case will still appear under saved exports unless the original user is deleted. An exception to this rule is if you are using case sharing. When you use case sharing, shared cases are NOT deleted when you delete either the user or the group. This behavior may change in the future for group deletion.
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