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- Only known phone numbers can use keywords. To allow users to register themselves in the system, see SMS Self Registration.
- If a Mobile worker sends in a keyword to initiate a form that normally requires the user to first select a case from the case list, then they will also need to provide the external ID for that case. For example, if you have keyword "edit" tied to a form that updates a case, the mobile worker will need to send in "edit <external_id>", where <external_id> is the external_id case property of the case they wish to open the form for. This is true for both normal keywords and structured SMS.
Keyword Setup
To setup the keyword, choose the Messaging tab, then In the left side bar, select "Keywords". Click the "+Add Keyword" button.
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