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The survey described above would look like this:
Some Important things to keep in mind:
It is important to keep things short!
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Specifically, when asking a multiple choice question you want to ensure that the text of the question, plus the text of all the possible answers fits in one message. If it is too long, it may be broken into multiple messages. Messages are not always assembled in the right order so it advisable not to have them break up.
4. Test your survey
Make sure to try out your survey before going live. You can give it a keyword (see keyword page) and register yourself in the system. Using the keyword you can try out the survey multiple times.
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- You can indicate a choice by replying with either the text of that choice or by simply putting the number of that choice (i.e. you can either reply with 2 or I felt fine. CommConnect will ignore changes in spacing/capitalization, but not in spelling)
- If your question is Multiple Choice- Multiple Answer you can reply with multiple numbers separated by a space. (i.e. in the example above you could indicate both Clinic too far and Was busy by replying: 3, 4)
If you reply with something that is not an acceptable reponse (i.e. there are 4 choices and you reply with "5") CommConnect will send back a generic message that the reponse could not be understood, and that they should try again.
5. Schedule your survey
Follow the standard directions at Schedule a Reminder in order to schedule your survey. When you get to the "send" section you'll need to choose "SMS Survey" and then choose your desired form from the drop-down:
